{"id":18,"date":"2019-01-23T15:27:23","date_gmt":"2019-01-23T15:27:23","guid":{"rendered":"https:\/\/the7.io\/weed\/?page_id=18"},"modified":"2022-06-16T14:48:03","modified_gmt":"2022-06-16T14:48:03","slug":"customercare","status":"publish","type":"page","link":"https:\/\/trueteamplayers.com\/customercare\/","title":{"rendered":"Customer Care"},"content":{"rendered":"

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Have any questionsor concerns?<\/h2><\/div>
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We’re always ready to help!<\/h4>\n

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Call us<\/h3><\/div>
(754) 399 5721<\/div> <\/div> <\/div>
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Email<\/h3><\/div>
trueteamplayers@gmail.com<\/a><\/div> <\/div> <\/div>
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Address<\/h3><\/div>
Central Florida<\/div> <\/div> <\/div>
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Business hours<\/h3><\/div>
Mon-Fri\u00a0 9am – 5pm<\/p>\n

Saturday\u00a0 9am – 3pm<\/p>\n

Sunday\u00a0 – Closed<\/div> <\/div> <\/div> [\/vc_column_inner][\/vc_row_inner][vc_column_text]\"\"[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1550662962464{padding-bottom: 20px !important;}”][vc_row_inner css=”.vc_custom_1614867948686{background-color: #6bad35 !important;}”][vc_column_inner]

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Need a speedy reply regarding your order?<\/h2><\/div>
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Complete & submit the form below<\/h4>\n

<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_raw_html]JTNDc2NyaXB0JTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIyJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZmb3JtLmpvdGZvcm0uY29tJTJGanNmb3JtJTJGMjEwODA1MzU5NDY3MDU3JTIyJTNFJTNDJTJGc2NyaXB0JTNF[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]

FAQ<\/h2><\/div>
<\/span><\/div><\/div>[vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_tta_accordion color=”green” active_section=”1″][vc_tta_section title=”Do I need a PayPal Account to complete my purchase?” tab_id=”1614868449966-18718bdc-52cf”][vc_column_text]<\/p>\n

Our checkout system is empowered by PayPal to provide our customers with a safe\u00a0platform to complete payments, However, you\u00a0are\u00a0not<\/strong>\u00a0required to have a PayPal account in order to complete your purchase.<\/p>\n

At the checkout window, you will have an option to pay with a PayPal Account. If you don’t prefer that option, scroll to the bottom of the page and click the grey button that reads “Pay with a credit or debit card.”<\/strong><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I track my order?” tab_id=”1614868449989-28b79acb-e30c”][vc_column_text]The quickest and most efficient way to track your order is to set up an account.\u00a0 This option is located on the Home Page in the upper right corner.\u00a0 This will give you access to account information that allows you to check the status of your orders, view order history, update your shipping address, and manage your payment methods.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are your delivery options?” tab_id=”1614868634190-6659dd1e-7004″][vc_column_text]<\/p>\n

We offer both Domestic and International shipping options.\u00a0 All Domestic shipping is delivered via standard ground shipping, which takes up to 3-5 business days, depending on your location.<\/p>\n

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You will receive an email notification once your order has shipped, which will include a tracking number and a link to the courier for you to track your delivery.\u00a0 You may locate the courier’s contact information on the courier’s website.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you provide International delivery?” tab_id=”1614868453050-1fd716e6-01ea”][vc_column_text]<\/p>\n

Yes, International delivery is available.\u00a0 Costs are based on real-time courier rates\u00a0which are calculated during checkout, based on location, weight, and other specific variables that may apply.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is your returns policy?” tab_id=”1614868719066-91683da2-562e”][vc_column_text]<\/p>\n

Returns are only accepted for the following reasons:<\/p>\n

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  1. \n

    You ordered an incorrect size and need to exchange your item for a larger or smaller size.<\/p>\n<\/li>\n

  2. \n

    You received your order damaged.<\/p>\n<\/li>\n<\/ol>\n

    Returns are only accepted if requested within 30 days from\u00a0the date of delivery\u200b.\u00a0 After 30 days or more,\u00a0returns will not be granted.<\/p>\n

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    Any items that have been worn, evidenced by spots, wrinkles, odor, etc will not be accepted for returns.\u00a0 All items accepted for return must be returned in the “new” condition in which it was received.<\/p>\n

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    To process a request for return, please contact Customer Care at 954-866-2310 to speak with a customer care representative who will assist you with getting the process started.<\/p>\n

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